Skinny Pixel Technologies

Skinny Pixel Technologies takes working with a Designer and Client support to the next level.

With Remote Assist you can watch as your designer works on your design and we can now work directly with you on your computer to give you the support you need.

What is Remote Assist?

For Tech Support:

Skinny Pixel can connect with your computer from our computer and work directly with your files or programs.

For Design in Real Time:

You can watch your designer work on your designs right on your own desktop.
Now you can let your designer know if you want to make changes and watch them happen in real time while you watch.

For Training in Real Time:

Remote Assist Helps can help train you or your employees on how to use new software and products.

Why would you want Skinny to work directly on your computer?

Remote Assist offers you Technical Support right on your computer without having to take your computer somewhere to have someone work on it.

A Designer right in front of you.

Are you tired of making small changes to your design and just wish you could be right there with your designer.
NOW YOU CAN!! With Skinny Pixels Remote Assist.

Do you need to install special software to use Remote Assist?

No.
Just having your browser and Flash Player up-to-date is all you need.
The links for making sure your current browser and Flash player are up-to-date are to the right.

Want to know more?

Request your Remote Assist session now!

Fill out the form on the right or give us a call at 904-624-0123

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:: Screen Shots :: Level One ::

With our Level One Remote Assist Sessions we can offer you direct, real time interaction while you are at your computer and we are at ours.
You can watch your design being worked on and ask for changes in real time.
We can connect directly to your computer to sort out and questions or setup issues.

We can work directly on your computer:
Here is the Control screen you will see on your computer:
There is no software to install!!

Remote Assist Screen 1

You decide when to let our tech support representative to share your computer and you can stop sharing at anytime.

See and talk to your Designer in real time.
Watch your design changes being made.

Remote Assist Screen 2

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:: Rates ::

Level 1: $75 Per Hour (billed in one hour increments)
Need to add more people to the session?
Add $30 per person per hour.

Support Plan Members can use 5 Support Incidents per hour.
(see plans for Support Plan description)

Billing:
Payment for Remote Assist before start of your session. You will be billed a minimum of 1 hour, but will be billed in 15 minute increments for any time spent in the meeting over 1st hour. Session reservation requires that payment information is supplied in advance of your scheduled training time.

Pay online, by email invoice, or snail mail check.
(note: payment must be received and cleared before work starts)

Cancellation:
Notice is required 1 business day in advance to cancel a training appointment and avoid billing. Sessions cancelled without appropriate notice will be charged in full.

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